Mobile Screen Repair Privacy Policy
Introduction
Grounds for data collection
- Providing and fulfilling our services: We use your information to schedule appointments, offer quotes, perform screen repairs or installations, and communicate with you throughout the service process.
- Protecting our legitimate business interests: This includes improving our services, enhancing customer satisfaction, maintaining accurate records, and ensuring the security and proper functioning of our Site and operations.
- Complying with legal and regulatory requirements: We process certain information to meet tax, accounting, safety, and consumer protection obligations under California and federal law.
What information we collect?
We collect two main types of information from Users who visit or interact with our Site.
1. Non-Personal Information
This is information that cannot identify you and is collected automatically when you browse the Site. We do not know the identity of the User from whom this information is collected. This may include:
- Technical details about your device, such as your browser type, operating system, screen resolution, language settings, and access times.
- Aggregated usage data, such as pages viewed, the amount of time spent on the Site, clicks, scrolling behavior, and referring websites.
- Anonymous analytical data, used strictly to help us improve Site performance, user experience, and service relevance.
This information helps us understand how visitors use our website so we can improve functionality and provide a smoother, more helpful online experience.
2. Personal Information
Personal Information is any data that identifies you or can reasonably be linked to you. We collect this information when you voluntarily provide it or when it is necessary to operate our services. This may include:
Device Information
We automatically collect certain data from your device, including:
- IP address
- Geolocation data (approximate, not precise)
- Unique identifiers (such as device ID)
- Information about how you interact with the Site
This helps us maintain Site security, diagnose issues, and ensure the Site displays properly.
Contact and Service Request Information
When you reach out to us through the Site, such as requesting a quote, scheduling a consultation, or contacting us, you may provide:
- Full name
- Email address
- Phone number
- Physical address (for service calls)
- Details about your screen repair or installation needs
This information is used strictly to communicate with you, schedule appointments, and deliver mobile screen repair services.
Communication Information
If you contact us directly (via phone, email, forms, or messages), we may collect:
- The content of your message
- Any attachments or photos you provide
- Notes or details about your service inquiry
We use this information to respond to your request and maintain customer service quality.
Customer Records & Service Details
As a service provider, we may maintain records related to:
- Past services performed at your home
- Quotes provided
- Scheduled appointments
- Product or screen specifications for replacements or future service
This helps us provide consistent, personalized service and efficient follow-ups.
Testimonials or Reviews
If you choose to submit a testimonial or review, and you give permission to display it, we may collect:
- Your name (or initials)
- Your written testimonial
- Optional photos you provide
This is strictly voluntary.
How do we receive information about you?
We receive Personal Information from several sources, depending on how you interact with Mobile Screen Repair and our website:
Information You Provide Directly
When you contact us through the Site, such as requesting a quote, scheduling an appointment, submitting a contact form, calling our business number, or emailing us, you voluntarily provide details like your name, phone number, address, and service needs.
Information Collected Automatically When You Use the Site

When you visit or interact with fixmywindowscreen.com, certain information is automatically collected through cookies, analytics tools, and similar technologies. This includes device details, browsing activity, and technical data that help us improve the Site and deliver a better user experience.
Information From Third Party Tools and Service Providers
We may receive information from trusted third parties that help operate or analyze our Site, such as traffic analytics providers (for example, Google Analytics) or digital platforms used to manage service requests or marketing communications. These sources help us understand how users interact with our Site and ensure our services function properly.
Information From Publicly Available Sources
In some cases, we may access publicly available data, such as address verification databases, only to confirm appointment details or service locations.
How We Use and Share Information
We do not rent, sell, or share Users' Personal Information with third parties except as described in this Privacy Policy.
We use the information we collect for the following purposes:
- Communicating with you
This includes sending service related updates, providing appointment confirmations, answering questions, offering quotes, and responding to customer service inquiries.
- Providing and improving our services
We use your information to schedule appointments, perform mobile screen repairs or installations, follow up after service, and ensure a smooth customer experience.
- Keeping you informed about updates
We may notify you about new services, maintenance reminders, seasonal suggestions, or important changes that relate to your home screen needs.
- Site functionality and personalization
We may use information to customize the way the Site appears to you, improve your browsing experience, and ensure the Site operates correctly across all devices.
- Advertising and remarketing
We may show you relevant advertisements or measure the performance of marketing campaigns. You can read more in the section titled "Advertisements."
- Marketing communications
With your consent when required by law, we may send promotional messages or special offers related to our services. You can read more in the section titled "Marketing."
- Analytics and performance tracking
We analyze user activity and website performance in order to understand how visitors use the Site and to improve our content, customer experience, and service quality.
In addition to the uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, or trusted subcontractors only as needed to provide our services or operate the Site.
We may also share Personal Information with reliable third party service providers for purposes such as:
- Hosting and maintaining the Site
- Delivering and supporting our services, including personalized content
- Storing, processing, or managing data on our behalf
- Serving advertisements and evaluating marketing results
- Providing marketing offers or promotions related to our services
- Conducting research, diagnostics, analytics, and other business support functions
These third parties process information only on our behalf and in accordance with this Privacy Policy.
We may also disclose information if we believe in good faith that such disclosure is necessary for any of the following reasons:
(i) compliance with any applicable law, regulation, legal process, or governmental request
(ii) enforcement of our policies, including investigations of potential violations
(iii) investigation, detection, prevention, or action related to illegal activity, fraud, or security issues
(iv) establishment or exercise of legal rights or defense against legal claims
(v) prevention of harm to the rights, property, or safety of our company, our users, you, or any third party
(vi) cooperation with law enforcement or protection of intellectual property rights.
User Rights
Depending on your location and applicable privacy laws, you may have the right to request the following regarding your Personal Information:
- Access to your information
You may request confirmation regarding whether your Personal Information is being processed and receive access to the information we store about you, along with supplementary details.
- A copy of the information you provided
You may request a copy of the Personal Information you have directly provided to us in a structured, commonly used, and machine readable format.
- Correction of inaccurate information
You may request that we correct or update any Personal Information that is inaccurate or incomplete.
- Deletion of your information
You may request that we delete your Personal Information, subject to our legal or operational obligations.
- Objection to processing
You may object to the processing of your Personal Information when the processing is based on our legitimate interests.
- Restriction of processing
You may request that we limit the processing of your Personal Information in certain circumstances.
- Filing a complaint
You may file a complaint with a data protection authority or supervisory authority if you believe your rights have been violated.
Please note that these rights are not absolute and may be subject to legal requirements, our legitimate interests, or the need to complete services you have requested.
If you would like to exercise any of these rights or if you would like more information, you may contact us using the details below:
Mobile Screen Repair
Email: info@fixmywindowscreen.com
Phone: 951 582 0535
Website: fixmywindowscreen.com
Retention
We will retain your Personal Information for as long as it is necessary to provide our services and to operate our business responsibly. This includes meeting our legal obligations, resolving disputes, maintaining accurate service records, and enforcing our policies.
Retention periods are determined based on several factors, including:
- The type of information collected
- The purpose for which the information was provided
- Legal and regulatory requirements
- The need to delete outdated or unused information as soon as it is reasonably appropriate to do so
Under applicable regulations, we may be required to keep certain records, which may include client contact details, service related documentation, communications, and other information that is necessary to comply with California and federal laws.
We may correct, update, or remove incomplete or inaccurate information at any time and at our discretion to ensure that our records remain accurate and reliable.
Cookies
We use cookies and similar technologies on our Site, along with trusted third party partners, to help operate and improve our services. This includes activity that takes place when you visit our website or interact with our online features.
A cookie is a small text file that a website places on your device while you are browsing. Cookies are useful because they help websites function properly, load faster, remember your preferences, and make the overall experience smoother. Cookies may also help ensure that the advertisements you see are more relevant to your interests and allow us to gather statistical information about how visitors use our Site.
The Site may use the following types of cookies:
a. Session cookies
Session cookies are stored temporarily during your browsing session. They allow normal site functions and are deleted from your device after you close your browser.
b. Persistent cookies
Persistent cookies remain on your device for a set period of time and are not removed when your browser closes. These cookies allow the Site to remember you during future visits, such as saving your preferences or improving loading speed.
c. Third party cookies
Third party cookies are placed by outside services that appear on our pages. These may include analytics services that help us understand how visitors use our Site and which pages are most helpful.
Cookies do not contain information that personally identifies you. However, in some cases, the Personal Information we store may be linked to cookie data for purposes such as improving your experience or enabling certain features.
You can remove or disable cookies by adjusting your device or browser settings. If you choose to disable cookies, some parts of the Site may not function properly and your online experience may be limited.
Google Analytics
We use a tool called Google Analytics to better understand how visitors use our Site. Google Analytics collects information such as how often users visit the Site and which pages they view. We use this information only to improve our website and the services we provide.
Google Analytics collects your IP address on the date you visit the Site, but it does not collect your name or other identifying information. We do not combine Google Analytics data with personally identifiable information.
Google's use and sharing of Analytics data is governed by the Google Analytics Terms of Use and the Google Privacy Policy.
Third party collection of information
This Privacy Policy applies only to the information that we collect directly from you through our Site and our services. If you choose to share your information with other websites or third party services across the internet, their own privacy practices will apply. These third parties may have different rules regarding how they collect, use, and share your information.
We encourage you to review the terms and conditions and privacy policies of any third party websites or services that you visit or provide information to, so you can understand how your information is handled by those entities.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals who are not employed or managed by Mobile Screen Repair. This includes any third parties with whom we may share information as described in this Privacy Policy.
How do we safeguard your information?
We take great care in protecting the security of our Site and the information you share with us. We use industry standard practices designed to safeguard the Personal Information we collect and store. These measures include secure website hosting, encrypted connections where applicable, controlled access to customer information, and regular monitoring of our systems to help prevent unauthorized access.
We also require any trusted third party providers who process information on our behalf to follow similar security standards and to handle information in accordance with this Privacy Policy.
Although we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. For this reason, we cannot guarantee absolute security, nor can we be held responsible for the actions of individuals who gain unauthorized access to our Site or misuse our systems. We do not provide any warranty, express or implied, that unauthorized access will never occur.
Transfer of data outside the EEA
Please note that some of the third party service providers who assist us in operating our Site or delivering our services may be located outside the European Economic Area (EEA). In cases where your data is transferred to countries outside the EEA, we will transfer information only to regions that the European Commission has determined provide an adequate level of data protection, or we will use legal agreements and safeguards that ensure your information remains protected at a level consistent with applicable data protection standards.
Advertisements
We may use third party advertising technology to display advertisements when you visit the Site. These technologies may use information about your visits and interactions with our Services in order to present ads that are more relevant to your interests. This may include the placement of third party cookies on your browser.
If you prefer not to receive personalized advertisements, you may opt out of many third party ad networks. This includes networks operated by members of the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA).
For more information about how NAI and DAA members collect and use data, and for instructions on how to opt out of personalized advertising from participating networks, please visit:
NAI:
http://optout.networkadvertising.org/#!/
DAA: http://optout.aboutads.info/#!/
Please note that opting out does not mean you will no longer see ads. It means that ads you do see are less likely to be based on your interests or browsing behavior.
Marketing
We may use your Personal Information, such as your name, email address, or telephone number, to send you promotional materials related to our services. These messages may be sent by us directly or through trusted third party subcontractors. We send marketing communications only when we believe the information may be helpful or of interest to you as a homeowner.
Out of respect for your privacy, every marketing message we send includes a simple way for you to opt out of receiving future promotional communications. If you choose to unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you unsubscribe from marketing communications, you may still receive non marketing messages from us. These may include important service updates, appointment confirmations, customer service responses, warranty or installation information, or other administrative notices that relate to services you have requested.
Corporate transaction
We may share Personal Information if our business is involved in a corporate transaction. Examples of such transactions include the sale of a substantial portion of our business, a merger, a consolidation, or an asset sale. If any of these events occur, the acquiring or successor company will take on the rights and obligations described in this Privacy Policy and will be required to protect your Personal Information in accordance with the same standards.
Minors
We understand the importance of protecting the privacy of children, especially in an online environment. Our Site is not designed for or directed toward children, and our services are intended for use by adults. We do not knowingly allow minors to use our services without the prior consent or authorization of a parent or legal guardian.
We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that a child has provided us with Personal Information without their consent, the parent or guardian should contact us at info@fixmywindowscreen.com. We will take the necessary steps to remove the information from our records as quickly as possible.
Updates or amendments to this Privacy Policy
We may update or revise this Privacy Policy from time to time. Any material changes will take effect immediately once the updated Privacy Policy is posted on our Site. The date of the most recent revision will be shown in the "Last Modified" section.
By continuing to use the Site after changes have been posted, you acknowledge and agree to the updated Privacy Policy and accept the terms contained in the revised version.
How to contact us
If you have any questions about the Site, our services, or the information we collect and how we use it, you may contact us at the email address below:
Email: info@fixmywindowscreen.com
Phone: 951 582 0535
Website: fixmywindowscreen.com
Company Details:
Mobile Screen Repair
Family owned window and door screen service provider
Serving Riverside, the Inland Empire, and Orange County
Last Modified: November 18, 2025
